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Tag Archives: Management Viva

What are Never Events?

Never Events

The term ‘never event’ was first introduced in 2001 by Ken Kizer, former chief executive of the National Quality Forum in the United States, in reference to particularly shocking medical errors that should never occur. Over time, the term has been expanded to signify adverse events that are unambiguous (clearly identifiable and measurable), serious (resulting in death or significant disability), …

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Doctors in Difficulty – Drugs and Alcohol

Doctors in Difficulty: Drug and Alcohol Abuse

A reasonable number of trainees can become ill during training: of these, most have a psychiatric or stress-related problem. Many can be ill for some time, & either not recognised that they were ill or decided against reporting this. A small number use drugs or alcohol. There are several things to consider. Immediate patient safety must come first; a person …

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Management Viva – Complaint related documents

NHS Complaints

The following documents are freely available in the internet which I found important for the understanding of NHS complaints. Few important points to remember: Time frame to make a complaint is one year. The acknowledgement of a formal complain should be sent out within 3 days. If complaint comes directly to the department, it should be diverted to the Complaint …

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